Terms and Conditions
1. Introductory provisions
These terms and conditions govern the mutual rights and obligations between the seller and the buyer (the "customer") arising in connection with the sale of goods from the product catalog and the sale of gift vouchers through the seller's website. The contractual relations are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, if the customer is a consumer, also Act No. 634/1992 Coll., on consumer protection.
2. Seller
- Name: Marek Liška
- Registered office: Nádražní 996/195, 702 00 Moravská Ostrava a Přívoz
- Company ID: 07730616
- E-mail: maserjakub@jlmasaze.cz
- Phone: +420 778 443 909
Part A — Sale of goods from the product catalog
3. Ordering goods and concluding the purchase contract
The product catalog on the website is informative in nature. For products that only allow a non-binding inquiry, the customer expresses interest by sending an inquiry for the specific product (name, contact, optionally a message). The seller confirms the inquiry and informs the customer of the availability of the goods, the final price, the payment method and the method of handover or delivery. In that case, the purchase contract is concluded at the moment the parties confirm these terms to each other (usually by e-mail or phone), or by issuing and approving an invoice.
For products that allow direct purchase, the customer creates an order by choosing the quantity and shipping method, optionally redeeming a gift voucher, and sending the order. The order completion button includes an explicit notice that sending the order entails an obligation to pay (for example "Order with an obligation to pay" or "Buy"). By sending the order, the customer makes a binding proposal to conclude a purchase contract. For a direct order, the purchase contract is concluded at the moment the payment is credited to the seller's account. Tickets to organized events are ordered in the same way. Before completing the order, the customer confirms having read these terms and conditions and the privacy policy.
4. Price of goods and payment terms
The prices of goods are listed with the individual products in the catalog. If the seller is a VAT payer, prices include VAT; if the seller is not a VAT payer, no tax is added to the price. For a direct order, shipping costs according to the chosen delivery method are added to the price of the goods, unless the product states that shipping is included. The customer sees the total order price including shipping before sending the order.
For a direct order, payment is made by bank transfer in advance according to the payment details (account number, IBAN, payment reference and payment QR code) shown to the customer after sending the order and sent by e-mail. After the payment is credited to the seller's account, the order is automatically marked as paid (matching by payment reference), the seller issues an invoice and ships the goods. In the inquiry mode, payment takes place as agreed, by bank transfer based on an issued invoice, or in cash or by card upon personal handover of the goods.
Costs incurred by the customer when using means of remote communication in connection with concluding the contract (e.g. internet connection, phone calls) are borne by the customer and do not differ from the basic rate.
5. Gift voucher as payment for an order
The customer may redeem the seller's gift voucher to pay for an order. The voucher value is deducted from the total order price. If the order price exceeds the voucher value, the customer pays the remaining amount by bank transfer according to the order's payment details. If the voucher value exceeds the order price, the overpayment is not paid out in money; the unused balance remains on the voucher for further use for the rest of its validity period.
6. Cancelling an unpaid order
If a direct order is not paid, it is cancelled automatically 15 days after it was sent; reserved goods or event seats are thereby released. The customer may also cancel an unpaid order earlier via the seller's contact details. Cancelling an unpaid order creates no payment obligations for the customer.
7. Delivery of goods
The goods are delivered by the method the customer chooses in the order, in particular: via a Zásilkovna pickup point or Z-BOX, delivery to the customer's address by a shipping service, or personal pickup from the seller. The shipping price depends on the chosen delivery method and is shown to the customer before sending the order.
The goods are usually shipped without undue delay after the payment is credited to the seller's account (in the inquiry mode, after the contract is concluded). The risk of damage to the goods passes to the customer upon receipt. The customer must inspect the goods upon receipt and report obvious defects or damage to the shipment to the seller, or the carrier, without undue delay.
8. Withdrawal from the contract for goods
If the customer is a consumer and the contract was concluded remotely (via the website, e-mail or phone), they have the right to withdraw from the contract within 14 days of receiving the goods without giving a reason. The withdrawal is sent to the seller's contact e-mail or address; a model withdrawal form may be used but is not required. The goods must be returned without undue delay, no later than 14 days after the withdrawal. The costs of returning the goods are borne by the customer. The seller returns the received funds within 14 days of the withdrawal, but not before receiving the returned goods or proof of their dispatch.
The right of withdrawal cannot be exercised in the cases set out in Section 1837 of the Civil Code, in particular for goods customized to the customer's wishes, perishable goods, and goods in sealed packaging that cannot be returned for health or hygiene reasons once the seal has been broken (e.g. cosmetics, oils and similar products after opening). There is no right of withdrawal for event tickets and leisure services provided at a specified time (Section 1837 of the Civil Code).
9. Rights arising from defective performance and complaints
The seller is liable to the customer that the goods are free of defects upon receipt. If the customer is a consumer, they may report a defect that appears within two years of receipt. The customer files a complaint with the seller using the contacts above; the seller handles it without undue delay, no later than within 30 days, unless the parties agree otherwise. Rights arising from defective performance are governed by the Civil Code.
Part B — Gift vouchers
10. Gift voucher
A gift voucher entitles its holder to use the seller's services or goods up to the face value stated on the voucher. A gift voucher is not a means of payment or electronic money. Each voucher has a unique code and can only be redeemed with the seller.
11. Ordering a voucher and concluding the contract
The customer creates an order by choosing the voucher value, filling in the required details and sending the order. By pressing the "Order with an obligation to pay" button, the customer explicitly acknowledges that sending the order entails an obligation to pay. The order constitutes a binding proposal to conclude a purchase contract. The contract is concluded at the moment the payment is credited to the seller's account, when the voucher is issued and delivered.
12. Voucher price and payment terms
The voucher price equals the face value chosen by the customer; the purchase carries no additional fee. Payment is made by bank transfer to the seller's account under the payment reference stated with the order (and in the confirmation details after sending the order).
- Account number: 211904640/0600
- IBAN: CZ3906000000000211904640
13. Voucher delivery
After the payment is credited, the voucher is automatically issued and sent electronically (PDF) to the customer's e-mail, and to the recipient's e-mail if one was provided. The voucher can be printed or passed on electronically.
14. Voucher validity
The voucher is valid for 12 months from issue. The exact validity date is stated on the voucher. After the validity period expires, the right to redeem lapses without compensation and the unused value is forfeited.
15. Voucher redemption
The voucher is redeemed with the seller when using the service (usually after arranging an appointment in advance). The voucher cannot be exchanged for money and its value cannot be paid out in cash. The voucher can also be redeemed partially; the unused balance remains available for the rest of the voucher's validity period. The seller is not liable for the loss, theft or misuse of the voucher; the voucher may be redeemed by any holder who presents a valid code.
16. Withdrawal from the voucher contract
If the customer is a consumer, they have the right to withdraw from the contract within 14 days of its conclusion without giving a reason, as long as the voucher has not been redeemed (even partially). The withdrawal is sent to the seller's contact e-mail or address. The seller returns the received payment within 14 days of the withdrawal, usually in the same way it was received.
The right of withdrawal cannot be exercised in particular for a voucher for a service the seller has provided, or for a contract for a service at a pre-agreed time (leisure activities), to the extent set out in Section 1837 of the Civil Code. Redeeming the voucher (even partially) extinguishes the right of withdrawal.
17. Voucher complaints
Rights arising from defective performance are governed by the Civil Code. Any complaint about the voucher or the service used is filed with the seller using the contacts above.
18. Personal data protection
The seller processes the customer's personal data (name, e-mail, phone, and optionally delivery details or the recipient's details) for the purpose of handling the inquiry or order, delivering the goods or voucher and fulfilling legal obligations, in accordance with Regulation (EU) 2016/679 (GDPR). The data is not passed to third parties beyond what is necessary to handle the order. Details are provided in the Privacy Policy.
19. Out-of-court resolution of consumer disputes
The Czech Trade Inspection Authority (ČOI), Štěpánská 567/15, 120 00 Prague 2, www.coi.cz, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract.
20. Final provisions
These terms and conditions take effect on the day of their publication. The seller reserves the right to change them to a reasonable extent; the terms effective at the moment an order is sent apply to that order.